Topnotch Call Centre in partnership with NPI Communications provides a modern facility in the Caribbean with English being their mother tongue. The facility has state-of-the-art equipment and operates in the same time zone as North America.

We have consistently proven to be more cost competitive than India or Jamaica. This claim has been documented and supported by one of the world's largest and reputable consulting services. We would be happy to provide additional information or quotes as requested.

Our Services

Topnotch Call Centre Services currently provides a variety of services to clients who cover a broad range of industry sectors.

Some of the services available are:

Inbound Customer Services including Help Desks, Order Taking, Reservations/Bookings, Call Pre-screening, Response Handling and Message Taking. These services can be provided as a total solution, as an overflow facility for your own in-house call centre, or as an off regular hours service. In the case of the last two options, we answer your calls when you cannot.

Outbound Customer Services that have the ability to tailor specialist campaigns in accordance with your requirements. Our experience covers both consumer and business to business markets, promoting both products and services. Services include development of new customers, database building and cleaning, prospect qualification, sales lead generation and market research.

Back Office Administration Support-including data entry, data conversion, time-coding, transcription services, reports, accounting and more!

Voice to Text Conversion. We have a highly skilled team of agents who convert voice recordings to text for both the United States and Canada.

View our Call Centre Presentation

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